Do credits expire?+
No. Credits stay in your account until you use them, even if you cancel your plan.
Is the first video really free?+
Yes. Starter gives every new account 45 free credits, enough for one 45-second video. No card is needed. This is a one-time welcome grant, and the credits never expire.
What if a video fails?+
Credits are only taken when you approve the storyboard, and they return in full if the video can’t be made or you cancel it.
How does a subscription work?+
You pick Pro or Max, monthly or yearly. Each time you are billed, that period's credits are added to your balance. A yearly plan adds the whole year's credits at once. Pro adds language versions, and Max adds scheduled posts and Series Autopilot. Cancel any time from your billing page; credits you already have stay yours.
Can I add more credits in a busy month?+
Yes. If you have a plan, you can add a top-up from your credits page at any time. Top-up credits never expire and are added on top of your plan.
Can I get a refund?+
Yes. If a payment is refunded, the matching credits are removed from your balance. Credits you already spent on finished videos stay spent.
Do longer videos cost more?+
Yes. A longer video has more panels to draw, so it uses more credits. The price is always shown before you approve.
What does a language version cost?+
A language version keeps the finished panels and changes the words, voice and captions, so it costs about a third of the full video. For a 45-second video that is 15 credits, against 45 for the video. Spanish, Arabic and Urdu are available on Pro and Max.
Can Autopilot run a whole series?+
Yes, on Max. Choose the days, a time, a channel and a weekly credit limit. Each episode is written, made and posted for you, and it never spends past the limit. It stops after two failed episodes in a row so a problem can’t keep spending.